Privacy Policy

1. Information We Collect

Depending on how Signal is configured and used, we may collect the following information.

Account Information

When you sign in to Signal, we may collect information associated with your account, including:

• Name
• Email address
• User or employee identifier
• Organization or company information
• Authentication and account information
• Account settings

Some accounts may be created or managed by your employer or organization.

Audio Recordings

When you choose to start a recording, Signal accesses your device's microphone and records audio from the conversation.

Audio recordings may include the voices and statements of the Signal user and other participants in the conversation.

Signal does not use the microphone for conversation recording unless the application's recording functionality has been activated.

Audio may be temporarily stored on the device and transmitted to SolarSesame's systems in smaller portions during an active recording.

Transcripts and Conversation Content

Recorded audio may be processed to generate:

• Written transcripts
• Conversation summaries
• Identified discussion topics
• Sales process or script analysis
• Coaching feedback
• Completion or compliance analysis
• Other information derived from the recorded conversation

Because these outputs are generated from conversations, they may contain personal information provided by participants during a recording.

Call and Recording Metadata

We may collect information related to a recorded session, including:

• Recording start and end times
• Recording duration
• Recording status
• Upload status
• Sequence or segment information
• File size and technical recording information
• Identifiers associated with the call, user, or organization

Device and Application Information

We may automatically collect limited technical information necessary to operate, secure, diagnose, and improve Signal, such as:

• Device type
• Operating system and version
• Application version
• Device or application identifiers
• Application events
• Error and crash information
• IP address
• Network information
• Diagnostic information

Usage and Analytics Information

We may collect information about how users interact with Signal, including:

• Screens viewed
• Features used
• Buttons or actions selected
• Session information
• Feature performance
• Application errors

We may use analytics providers, such as PostHog or similar service providers, to help us understand application usage and improve Signal.

We do not intentionally use analytics tools to record the contents of private conversations unless specifically disclosed and required for the functionality of the App.

2. Microphone Permission

Signal requests permission to access your device microphone because audio recording is a core feature of the App.

Microphone access is used to capture audio when you intentionally start a recording.

The recorded audio may be uploaded to SolarSesame systems for storage, transcription, analysis, coaching, quality assurance, compliance, and other purposes described in this Privacy Policy.

You may deny microphone permission through your device settings. However, recording functionality will not work without microphone access.

3. Consent to Recording

Users are responsible for complying with applicable laws regarding recording conversations.

Depending on the jurisdiction, consent from one or all participants may be required before recording begins.

Signal should only be used to record a conversation after any legally required notices and consents have been provided or obtained.

Your organization may establish additional recording and consent requirements that apply to your use of Signal.

4. How We Use Information

We may use information collected through Signal to:

• Provide and operate the App
• Authenticate users and manage accounts
• Capture and store authorized recordings
• Upload and process audio
• Convert recordings into transcripts
• Generate summaries and conversation analysis
• Evaluate completion of sales scripts, processes, or required steps
• Provide coaching and performance insights
• Allow authorized users to review conversations
• Monitor application performance
• Troubleshoot errors and technical problems
• Protect Signal and our systems from misuse, fraud, or unauthorized access
• Maintain security and audit records
• Improve Signal features and reliability
• Provide customer and technical support
• Comply with legal or regulatory obligations
• Enforce our agreements and policies

5. Artificial Intelligence and Automated Processing

Signal may use artificial intelligence, machine learning, speech recognition, or similar technologies to process recordings and transcripts.

These technologies may be used to:

• Transcribe recorded speech
• Summarize conversations
• Identify topics discussed during a conversation
• Determine whether particular sales or process steps were discussed
• Generate coaching feedback
• Answer questions about a conversation
• Provide other conversation-related insights

6. How We Share Information

We do not sell personal information collected through Signal.

We may disclose information to the following categories of recipients.

Your Organization

If Signal is provided to you through your employer, contractor, or other organization, authorized personnel within that organization may have access to information associated with your use of the App.

Depending on your organization's configuration, this may include:

• Recordings
• Transcripts
• Summaries
• Conversation analysis
• Usage information
• User or performance-related information

Service Providers

We may use third-party service providers to operate Signal. These service providers may process information on our behalf for functions such as:

• Cloud hosting
• File storage
• Database services
• Transcription and speech recognition
• Artificial intelligence processing
• Application analytics
• Error monitoring
• Authentication
• Infrastructure management
• Security

These providers are permitted to process information only as necessary to provide services to us and subject to applicable contractual and security requirements.

Legal and Security Purposes

We may disclose information when we reasonably believe it is necessary to:

• Comply with applicable laws, regulations, court orders, or legal processes
• Protect the rights, safety, or property of SolarSesame, our customers, users, or others
• Investigate fraud, abuse, or security incidents
• Enforce contractual obligations

Business Transactions

If SolarSesame is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law.

7. Data Storage and Security

We use administrative, technical, and organizational safeguards designed to protect information handled through Signal.

These measures may include:

• Encrypted network connections when transmitting information
• Access controls
• Authentication
• Infrastructure security
• Monitoring and logging
• Restricted employee access
• Other reasonable security safeguards

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and for preventing unauthorized access to their devices.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide Signal
• Fulfill the purposes described in this Privacy Policy
• Meet customer or contractual requirements
• Maintain security and audit records
• Resolve disputes
• Enforce agreements
• Satisfy legal or regulatory obligations

Retention periods may differ depending on the type of information and the requirements established by the organization using Signal.

Recordings, transcripts, summaries, and conversation analyses may be deleted, anonymized, or aggregated according to SolarSesame's or the applicable organization's retention policies.

Temporary audio files stored locally on a device may be removed after they have been successfully uploaded or when they are otherwise no longer required for App functionality.

Information may be retained for a longer period where required for legal, regulatory, security, fraud-prevention, dispute-resolution, or compliance purposes.

9. Account and Data Deletion

Users may request deletion of their Signal account and associated personal information where applicable.

A deletion request may be submitted through:

by contacting: contact@solarsesame.com

When an account is deleted, SolarSesame will delete or anonymize information associated with that account unless retention is necessary for legitimate purposes such as:

• Legal or regulatory compliance
• Fraud prevention
• Security
• Dispute resolution
• Contractual obligations
• Establishment, exercise, or defense of legal claims

If Signal is provided through your employer or another organization, certain information may be controlled by that organization. In those circumstances, deletion requests may need to be directed to the applicable organization.

Where third-party service providers process data on our behalf, we may instruct those providers to delete associated information where applicable.

10. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of information
• Request restriction of certain processing
• Object to certain uses of information
• Request a copy of certain information

These rights may be subject to exceptions under applicable law.

To submit a privacy request, contact us using the information provided below.

11. Information About Other Participants

Signal users may record conversations involving customers, prospective customers, coworkers, or other individuals.

Those individuals may not themselves be Signal users.

Their voices, statements, names, contact information, and other information disclosed during a conversation may appear in recordings, transcripts, summaries, or analysis generated by Signal.

Users and organizations using Signal are responsible for providing any notices and obtaining any permissions or consents required by applicable recording and privacy laws.

12. Children's Privacy

Signal is intended for business and professional use and is not intended for children.

We do not knowingly collect personal information directly from children through Signal.

If we learn that personal information from a child has been collected through the App contrary to applicable law, we will take appropriate steps to address the information.

13. International Data Processing

Information collected through Signal may be processed or stored in countries other than the country where the user or recorded participant is located.

Those countries may have data protection laws that differ from the laws in your jurisdiction.

Where required by applicable law, we use appropriate safeguards when transferring personal information internationally.

14. Third-Party Services

Signal may integrate with third-party services or technologies.

Those services may process information as service providers to SolarSesame or may operate under their own privacy policies, depending on the nature of the integration.

Use of a third-party website or service outside Signal is subject to the terms and privacy practices of that provider.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to Signal, our data practices, applicable laws, or service providers.

When changes are made, we will update the "Last Updated" date at the top of this Privacy Policy.

If required by law, we may provide additional notice regarding material changes.

16. Contact Us