Signal Sesame Support

Welcome to Signal Sesame Support. If you are experiencing a problem with the app, you can find answers to common issues below or contact our support team.

Common Issues

Unable to sign in

Make sure you are using the account provided or approved by your organization. If you continue to have trouble signing in, contact your administrator or our support team.

Microphone is not working

Signal Sesame requires microphone access to record conversations.

You can also check:

Recording does not start

Check that microphone permission is enabled and that your device has a stable internet connection. Close and reopen the app if the problem continues.

Recording or transcript is missing

Recordings may require some time to upload and process after a conversation ends. Keep the app connected to the internet while processing completes.

If the recording or transcript still does not appear, contact support and include the approximate date and time of the recording.

App is not syncing

Confirm that your device is connected to the internet. If necessary, close RepAssist and reopen it to retry synchronization.

About Signal Sesame

Signal Sesame helps sales representatives record conversations, generate transcripts, review call activity, and improve performance using structured call feedback.